Office of Professional Compliance (Internal Affairs)

In order to maintain the trust of the citizens we serve and to ensure professionalism and ethical conduct, the Office of Professional Compliance conducts thorough, impartial, and fair administrative investigations of any Mecklenburg County Sheriff’s Office employee accused of misconduct. The Office of Professional Compliance reports investigative findings directly to the Sheriff of Mecklenburg County.

MCSO is committed to providing professional services to the community and to being accountable to our citizenry. If you find the need to file a complaint against any Mecklenburg County Sheriff’s Office employee, please try to obtain as much specific information as possible such as the date, time of the incident, name or description of the employee, and the names and addresses of any witnesses to the incident. You may ask uniformed personnel for their code number since badge numbers are not used as an employee identifier.

Complaints may be filed online, by telephone, by email, mail or in person at:

Office of Professional Compliance
901 Elizabeth Avenue, Suite 400
Charlotte, NC 28204
(980) 314-5840



700 E. 4th Street, Charlotte, NC 28202
Information Line: 704-336-8100

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MEDICAL HOTLINE: (980) 314-5222


Please call the number above if you have questions or concerns about the medical or mental health of a resident located at one of the MCSO’s Detention Centers.

You will be prompted to leave a message with your call-back number. Your message will be received by medical personnel, and you will receive a return call within 48 hours.

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