Visitation Guidelines
Public/Personal Visitation
Clergy Visitation
Visitation Guidelines

All residents, regardless of custody security level, are permitted to have visits with family, friends, attorney's and other authorized officials, within the facilities, under the conditions consistent with the security of those facilities, unless those privileges are suspended for disciplinary sanctions.


HOURS: 8:00AM-11:00AM 1:00PM-4:00PM 8:00PM-10:00PM

ID Required: valid state issued id, driver’s license, passport, military, or international id required. We will not accept any state issued driver’s license, or id cards if they are cracked, expired, taped, faded, laminated or that appear to be altered.

Hours of visits must be scheduled no less than 24 hours in advance. Visits will automatically be cancelled if the visitor arrives 10 minutes after the scheduled visitation time.

Public/Personal Visitation
Public/Personal Visitation:

Face to Face visitation at the Mecklenburg County Detention Centers will resume on March 21, 2022. Each resident will receive two free 10 minute internet video calls per week, not on the same day. All internet video calls can be conducted via a webcam enabled computer, or Android device, at the new rates of $6.25 for a 25 minute visit, or $2.50 for a 10 minute visit. Depending on availability, resident visits can be scheduled for any day of the week. Residents will also receive one (1) FREE 5-minute phone call a week. This is a permanent program.

Visit Restrictions: Visits may be less than 25 minutes due to facility emergencies, lock downs or for disciplinary reasons. Visits conducted via the MCSO Work Release and Restitution Center are limited to two adults and one child or one adult and two children (adults = 18 and over).

All Visits must be scheduled at least one day in advance but cannot be scheduled more than one week in advance. To schedule a visit please click the link below:
  • Register & Schedule a Visit
  • Please review all MCSO visitation guidelines prior to your visit.
  • If you have questions or problems scheduling a visit please call 855-208-7349
Please note there is no public parking at the MCSO Administrative Services Building. Please park at the 4th Street Parking Deck (983 East 4th Street in Uptown Charlotte) located at the intersection of 4th and McDowell Streets.
Clergy Visitation
Each resident receives one free 25 minute clergy video and one in-person visit a week. We invite all clergy to visit residents, with the understanding that they must, first, obtain permission to do so. In order to obtain this permission, please call the Volunteer Coordinator at 980-314-5172 during normal business hours Monday through Friday. Interested clergy must have a valid driver’s license or photo ID and clergy/ministerial credentials (i.e. letter from religious organization stating your capacity with the organization).

Approved clergy need to register for visits with residents one of two ways before being allowed to schedule a visit with an resident.
  1. By visiting the facility lobby and setting up an account via the GTL kiosk

  2. or

  3. By going online at
The term Clergy includes pastor, associate pastor, priest, imam, or an approved representative of an approved religious organization.
  1. Clergy may visit the same resident only one time each week
  2. Residents can receive only one clergy visit per week.
  3. Clergy that are related to an resident may not use their clergy status to visit that resident.
  4. Visitation is non-contact and is subject to video/audio recording.
  5. Clergy visitation is allowed Monday through Friday and on Sunday during the following times:
      8:00 – 11:00 a.m.
      1:00 - 4:00 p.m.
      8:00 - 10:00 p.m.

700 E. 4th Street, Charlotte, NC 28202
Information Line: 704-336-8100

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