MCSO VISITATION RULES
All residents, regardless of custody security level, are permitted to have visits with family, friends, attorney’s and other authorized officials, within the facilities, under the conditions consistent with the security of those facilities, unless those privileges are suspended for disciplinary sanctions.
NOTE: A RESIDENT HAS THE RIGHT TO REFUSE REGULAR VISITATION.
HOURS: 8:00AM-11:00AM 1:00PM-4:00PM 8:00PM-10:00PM
ID Required: valid state issued id, driver’s license, passport, military, or international id required. We will not accept any state issued driver’s license, or id cards if they are cracked, expired, taped, faded, laminated or that appear to be altered.
Hours of visits must be scheduled no less than 24 hours in advance. Visits will automatically be cancelled if the visitor arrives 10 minutes after the scheduled visitation time.
NOTE: A RESIDENT HAS THE RIGHT TO REFUSE REGULAR VISITATION.
PUBLIC/PERSONAL VISITATION:
Introducing WebRTC for Internet video visitation.
WebRTC is replacing the flash player technology currently in use. This will allow the use of an IOS device for both scheduling and conducting Internet video visits. Family/friends will no longer need to use the VisBridge application.
Using Safari, IOS users should navigate to https://mecklenburgcountync.gtlvisitme.com/app for scheduling and conducting Internet video visits.
Android Users will need to update to the latest version of the applications GTL – Schedule Visits (1 of 2) and GTL – Internet Visits (2 of 2). Users will also need to change auto-update to enabled instead of disabled.
Face to Face visitation at the Mecklenburg County Detention Centers will resume on March 21, 2022. Each resident will receive two free 10 minute internet video calls per week, not on the same day. All internet video calls can be conducted via a webcam enabled computer, or Android device, at the new rates of $6.25 for a 25 minute visit, or $2.50 for a 10 minute visit. Depending on availability, resident visits can be scheduled for any day of the week. Residents will also receive one (1) FREE 5-minute phone call a week. This is a permanent program.
Visit Restrictions: Visits may be less than 25 minutes due to facility emergencies, lock downs or for disciplinary reasons. Visits conducted via the MCSO Work Release and Restitution Center are limited to two adults and one child or one adult and two children (adults = 18 and over).
All Visits must be scheduled at least one day in advance but cannot be scheduled more than one week in advance. To schedule a visit please click the link below:
Each resident receives one free 25 minute clergy video and one in-person visit a week. We invite all clergy to visit residents, with the understanding that they must, first, obtain permission to do so. In order to obtain this permission, please call the Volunteer Coordinator at 980-314-5172 during normal business hours Monday through Friday. Interested clergy must have a valid driver’s license or photo ID and clergy/ministerial credentials (i.e. letter from religious organization stating your capacity with the organization).
Approved clergy need to register for visits with residents one of two ways before being allowed to schedule a visit with an resident.
GUIDELINES FOR CLERGY VISITATIONS
The term Clergy includes pastor, associate pastor, priest, imam, or an approved representative of an approved religious organization.
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**SCAM ALERT**:
If you receive a call/message from 704-445-9833 stating "You have reached the Warrants/Citation Division of the Mecklenburg County Sheriff's Department" it is a #scam and not from MCSO.
MCSO and local criminal justice partners have worked with the North Carolina Administrative Office of the Courts to prepare for the state’s launch of its new electronic warrant system. The NCAOC has encountered challenges with its new system that have impacted local justice systems, processes and access to data. MCSO is continuously working with County IT to circumvent these challenges. All arrest/warrant inquiries can be submitted to the Public Information Office mcsopublicinformation@mecknc.gov and will be processed as soon as data is available or Individuals can call Arrest Processing to look up and verify warrants until the online system is restored, 980-314-5100. We appreciate your patience as we work to modernize and expand access to justice in Mecklenburg County.
On September 19, 2022, the Mecklenburg County Sheriff’s Office (MCSO) adopted a new policy to end regulatory stops for non-moving violations in its most recent amendment to the MCSO Uniform Traffic Enforcement Policy. In collaboration with North Carolina Forward Justice the policy change serves to focus more on hazardous traffic violations and move away from regulatory offenses that have been shown to create disparities and disproportionality in our criminal justice system.
General Order 20
Our office has received several complaints from Mecklenburg County registered sex offenders asking them to submit payment to avoid being arrested for failure to provide a DNA sample. Our agency will never ask for money to avoid a warrant being issued or for an arrest of any offender. If you receive a call from anyone requesting money, please know this is a scam and you should not submit any payment.
SCAM ALERT: We have have received information that individuals identifying themselves as MCSO Deputies are calling citizens and informing them that have warrants for missing jury duty. These calls have come from numbers 704-247-1286 and 404-907-1935. Please be advised that this is a SCAM. MCSO will never call and solicit money in order to avoid arrest. Please stay aware and don’t become a victim.