Residents have the ability to make collect telephone calls from their living area. If a resident is attempting to contact you, a recorded message will inform you that the call is from a resident at the Mecklenburg County Detention Center.
During the recorded message, you will receive options to accept the call, refuse the call, be informed of the applied calling charges, or “block future calls” to your telephone number.
A citizen, who chooses the “block future calls” option, is provided with GTL’s toll-free Customer Support number. This number is also published on GTL’s Web site and on telephone bills that include resident calls. You will not be charged for the call unless you accept the call through keying in the appropriate option. The maximum length of the call is 20-minutes.
A recorded message will alert you when the call has reached 19 minutes and there is only one-minute remaining. All calls are subject to monitoring and recording. If you are having difficulties receiving calls from a resident at the Mecklenburg County Detention Center, your telephone number may be blocked by either Global Tel*Link, or your local telephone service provider.
To resolve any problems with receiving calls, you should first contact Global Tel*Link, at 1-866-230-7761 or 877-650-4249. Customer Service Hours of Operation are 24/7.
GTL can verify why the block was placed on your telephone number and can assist you in the process to unblock your telephone number. In some cases, they may instruct you to contact your local telephone company, whom in some cases can institute a collect call block on your telephone number.
ADVANCEPAY® PREPAID TELEPHONE ACCOUNTS
To accept calls from a resident at this facility, we recommend you create an AdvancePay® prepaid telephone account. Prepaid calling works by placing money on your phone number so that when your resident calls you the funds are deducted from the balance on your prepaid account.
To set up or fund a prepaid account, you have two options:
WEB
Visit ConnectNetwork.com to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more.
PHONE
Call 1-800-483-8314 to create or add funds to an AdvancePay® prepaid telephone account.
**SCAM ALERT**:
If you receive a call/message from 704-445-9833 stating "You have reached the Warrants/Citation Division of the Mecklenburg County Sheriff's Department" it is a #scam and not from MCSO.
MCSO and local criminal justice partners have worked with the North Carolina Administrative Office of the Courts to prepare for the state’s launch of its new electronic warrant system. The NCAOC has encountered challenges with its new system that have impacted local justice systems, processes and access to data. MCSO is continuously working with County IT to circumvent these challenges. All arrest/warrant inquiries can be submitted to the Public Information Office mcsopublicinformation@mecknc.gov and will be processed as soon as data is available or Individuals can call Arrest Processing to look up and verify warrants until the online system is restored, 980-314-5100. We appreciate your patience as we work to modernize and expand access to justice in Mecklenburg County.
On September 19, 2022, the Mecklenburg County Sheriff’s Office (MCSO) adopted a new policy to end regulatory stops for non-moving violations in its most recent amendment to the MCSO Uniform Traffic Enforcement Policy. In collaboration with North Carolina Forward Justice the policy change serves to focus more on hazardous traffic violations and move away from regulatory offenses that have been shown to create disparities and disproportionality in our criminal justice system.
General Order 20
Our office has received several complaints from Mecklenburg County registered sex offenders asking them to submit payment to avoid being arrested for failure to provide a DNA sample. Our agency will never ask for money to avoid a warrant being issued or for an arrest of any offender. If you receive a call from anyone requesting money, please know this is a scam and you should not submit any payment.
SCAM ALERT: We have have received information that individuals identifying themselves as MCSO Deputies are calling citizens and informing them that have warrants for missing jury duty. These calls have come from numbers 704-247-1286 and 404-907-1935. Please be advised that this is a SCAM. MCSO will never call and solicit money in order to avoid arrest. Please stay aware and don’t become a victim.