**These instructions must be followed exactly.
TO SEND MONEY TO A RESIDENT**
Money orders or cashier checks are accepted by mail and must be made payable to the name given to the resident when the resident was placed in the Detention Center.
- The resident’s date of birth and Positive Identification Number (PID number) must be written on the face of the money order/cashier’s check. This information can be obtained from the resident. If the resident expects to receive money, it is their responsibility to give this information to his/her family and friends.
- The sender’s name and address must be written on the face of the money order/cashier’s check. Be sure to write the sender’s return address on the envelope. Address the envelope to the resident’s name, spelled as he/she is incarcerated to:
Post Office Box 31427
Charlotte, NC 28231-1427
**Do not send mail to a resident at this address.
- Funds can also be deposited to a resident’s account through TouchPay. A TouchPay kiosk machine is located in the lobby of Detention Center Central and Detention Center North. Money deposited in this machine will go to the resident’s Trust Account.
- There is also a toll free number to fund resident accounts through TouchPay – 1-866-232-1899. When using the toll free number you will be asked for the Facility Locator Number – that number is 228201.
- TouchPay is also available online at https://www.gtlfsonlinepay.com.
TO INQUIRE ABOUT A SUSPECTED LOST MONEY ORDER/CASHIER’S CHECK**
If you suspect a money order/cashier’s check has not been received or credited to a resident’s account, you must submit, in writing, your inquiry to:
Resident Trust Account Department
801 E. Fourth Street
Charlotte, NC 28202
You must include the resident’s name, as given when incarcerated, PID number and date of birth. The resident’s PID and DOB information is available under the “Resident Lookup” section of this web site, if the resident has not contacted you with the proper information. You should also include the sender’s name, address and phone number (if you wish to be contacted). The money order receipt number or cashier’s check number must be included for verification. No phone inquiries will be accepted.
- Residents incarcerated in the Mecklenburg County Detention Center are assigned an account number that will always remain the same.
- A maximum amount of $300 is allowed in a resident’s account.
- No information concerning a resident’s account is given to anyone except the resident.
- All personal and commissary items are purchased by residents through an automated system.
- Medical services are available and provided. These services are chargeable fees and should be paid for by all residents. However, no medical service is denied due to inability to pay.
- Money orders received after a resident’s release will be returned to sender.
- Commissary orders not received for those residents being transferred to another facility should receive a check for the amount of the order. Transferred residents are encouraged to leave a forwarding address or mail their forwarding address after they have been transferred.
- Those residents released and not transferred to another facility, have seven (7) days to pick up any undelivered commissary order due them. Otherwise, the order is donated to a non-profit organization.
- A money release is allowed seven days a week, 8 am – 5 pm only excluding holidays. The minimum amount allowed to release is $25.00. There is a $2.00 fee for a money release. The money release form must be picked up at the facility in which the resident is being housed. The money release form must be completed and brought to the Central Detention Center facility by the person requested to receive the money. A valid ID is required of the person assigned to receive the money release. Only checks are issued for a money release.
If you need information not listed above please call 980-314-5165 between the hours of 8am – 5pm seven days a week or download the resident handbook.
RESIDENT TRUST ACCOUNT – PROCEDURES
- When a resident is incarcerated and dressed out, all money, checks, money orders, etc. are to be turned in to the resident finance personnel. Any check or money taken from the resident that does not meet the proper criteria for deposit will be held and given to the resident at his release. A receipt of all transactions will be given to the resident at the time finance takes possession for safe keeping and control. Any money withheld by a resident at dress-out or money/checks, etc. found in the possession of a resident from this point on is considered contraband. This money or check is turned over to resident finance with an incident report describing the episode. This money will be entered in the resident’s account, but will not be eligible for release to any outside friends or family. If money is found by a resident on county property, it should be forwarded to resident finance with an incident report and will be forwarded to business management for proper distribution.
- Payroll checks on his/her person at incarceration will be held in safe and returned upon your release.
- ONLY money orders or cashiers’ checks are accepted by mail for deposit to any resident’s account with the exception of checks received from another prison or Detention Center when a resident is transferred. All money orders or cashiers’ checks must be mailed to the following address. NO CASH IS ACCEPTED. IT WILL BE RETURNED.
P O BOX 31427
CHARLOTTE, NC 28231-1427
- A $300.00 total maximum balance is allowed in a resident’s account, but all money received at incarceration is deposited regardless of the amount.
- The money order/cashiers’ check must be made payable to the resident’s name as incarcerated.
- His/her date of birth and Positive Identification Number (PID) must be written on the money order or cashiers’ check. THIS INFORMATION MUST BE THE SAME AS IT APPEARS ON THE RESIDENT’S BRACELET.
- The purchaser’s name and address in full must be written on the money order or cashier’s check and written as a return address on the envelope. The envelope must be addressed to the resident’s name as incarcerated to be accepted and processed.
- All money orders and cashiers’ checks are deposited without endorsement of the resident.
- It is the responsibility of the resident to give proper procedure information to family and friends they so desire.
- If these procedures are not followed, money orders and cashiers’ checks are returned at the resident’s expense.
- No personal mail is accepted at the above address. It will be returned to sender at the resident’s expense.