Visitation

Visitation Guidelines
Attorney Visitation
Public/Personal Visitation
Clergy Visitation
Visitation Guidelines
MCSO VISITATION RULES

All residents, regardless of custody security level, are permitted to have visits with family, friends, attorney's and other authorized officials, within the facilities, under the conditions consistent with the security of those facilities, unless those privileges are suspended for disciplinary sanctions.

NOTE: A RESIDENT HAS THE RIGHT TO REFUSE REGULAR VISITATION.

HOURS: 8:00AM-11:00AM 1:00PM-4:00PM 8:00PM-10:00PM

ID Required: valid state issued id, driver’s license, passport, military, or international id required. We will not accept any state issued driver’s license, or id cards if they are cracked, expired, taped, faded, laminated or that appear to be altered.

Hours of visits must be scheduled no less than 24 hours in advance. Visits will automatically be cancelled if the visitor arrives 10 minutes after the scheduled visitation time.

NOTE: A RESIDENT HAS THE RIGHT TO REFUSE REGULAR VISITATION.
Attorney Visitation
CONFIDENTIAL ATTORNEY-CLIENT VIDEO VISITATION

  • Please register online at Renovo Visitor by clicking the REGISTER TODAY button

  • In addition to completing the online registration through the link above, ALL ATTORNEYS MUST EMAIL MCSO via Marrio Hayden or Natalia Melkonyan with “ATTORNEY VISITATION REGISTRATION” in the subject line, and the attorney’s FULL NAME, STATE of Bar membership, and BAR NUMBER in the body of the email.

  • Once MCSO has confirmed active bar membership, attorneys will receive an email indicating that their registration has been approved.

  • Once registration is approved, the attorney may schedule one 25-minute video visitation per week per client in custody. Visitation times are every day including weekends, 8a-11a, 1p-4p and 8p-10p.

  • Attorney video visitation must be scheduled at least one day in advance.

  • All attorney video visitation will begin promptly on the hour and the half-hour (8:00, 8:30, etc.).  Just as when an attorney visits the Detention Center for a face-to-face visit, the attorney must present a government-issued photo ID to confirm his/her identity prior to any video visitation commencing.  As such, attorneys are encouraged to dial-in at least five (5) minutes prior to the scheduled time of the video visitation.  If an attorney fails to dial-in for a video visitation within the first ten (10) minutes of the scheduled time, the video visitation will be terminated and the resident/client returned to his pod.

  • Attorney video visitation will not be monitored or recorded.

  • Unlike all other video visitation in which residents participate from a public terminal in their pod, for attorney video visitation the resident/client will be situated in a private room to participate behind a closed door with no one else listening or observing.

  • Please note that space/time for attorney video visitation is limited: MCSO currently has only three private rooms available for residents to participate in confidential video visitation with their attorneys. Attorneys may schedule video visitation 14 days in advance. If it becomes necessary to cancel a scheduled video visitation, attorneys should do so as soon as possible so that the previously reserved time-slot may be opened up for use by another attorney and resident/client.

  • FROM WEDNESDAY, MARCH 25th, 2020 THROUGH SUNDAY, MAY 17th, 2020 IN RECOGNITION OF THE COVID-19 PANDEMIC AND TO ENCOURAGE ATTORNEY-CLIENT CONTACT WITHOUT THE ATTORNEY HAVING TO TRAVEL TO AND ENTER THE DETENTION CENTER (though non-contact, face-to-face attorney visits at the Detention Center ARE still available), ALL ATTORNEY VIDEO VISITATION WILL BE PROVIDED FREE OF CHARGE.

IN-PERSON PROFESSIONAL VISITATION

All professional visitors must be at least 18 years of age for regular/non-contact professional visits and at least 21 years of age for professional contact visits unless at least 18 years old and accompanied by a supervising attorney/LEO for the entire visit.

ATTORNEY CONTACT VISITS must be scheduled per instructions using the MCSO contact visit form no less than 24 hours in advance.

To insure attorney-client phone calls are not monitored or recorded, please fill the request form and fax it 704-432-1836 (Attention: Marrio Hayden).
Public/Personal Visitation
Public/Personal Visitation:

Each resident is afforded two free 25 minute on-site personal/family video visits per week, not on the same day. Visitors conduct visits via stations at the MCSO Administrative Services Building (formerly the Work Release and Restitution Center) located at 901 Elizabeth Avenue in Charlotte, North Carolina. Additional internet visits can be conducted via a webcam enabled computer, or Android device, at a cost of $10.00 for a 25 minute visit, or $4.00 for a 10 minute visit. Depending on availability, resident visits can be scheduled for any day of the week. In-person visits are available.

Visit Restrictions: Visits may be less than 25 minutes due to facility emergencies, lock downs or for disciplinary reasons. Visits conducted via the MCSO Work Release and Restitution Center are limited to two adults and one child or one adult and two children (adults = 18 and over).

All Visits must be scheduled at least one day in advance but cannot be scheduled more than one week in advance. To schedule a visit please click the link below:
  • Register & Schedule a Visit
  • Please review all MCSO visitation guidelines prior to your visit.
  • If you have questions or problems scheduling a visit please call 855-208-7349
Please note there is no public parking at the MCSO Administrative Services Building. Please park at the 4th Street Parking Deck (983 East 4th Street in Uptown Charlotte) located at the intersection of 4th and McDowell Streets.
Clergy Visitation
Each resident receives one free 25 minute clergy video and one in-person visit a week. We invite all clergy to visit residents, with the understanding that they must, first, obtain permission to do so. In order to obtain this permission, please call the Volunteer Coordinator at 980-314-5172 during normal business hours Monday through Friday. Interested clergy must have a valid driver’s license or photo ID and clergy/ministerial credentials (i.e. letter from religious organization stating your capacity with the organization).

Approved clergy need to register for visits with residents one of two ways before being allowed to schedule a visit with an resident.
  1. By visiting the facility lobby and setting up an account via the GTL kiosk

  2. or

  3. By going online at https://mecklenburgcountync.gtlvisitme.com/
GUIDELINES FOR CLERGY VISITATIONS
The term Clergy includes pastor, associate pastor, priest, imam, or an approved representative of an approved religious organization.
  1. Clergy may visit the same resident only one time each week
  2. Residents can receive only one clergy visit per week.
  3. Clergy that are related to an resident may not use their clergy status to visit that resident.
  4. Visitation is non-contact and is subject to video/audio recording.
  5. Clergy visitation is allowed Monday through Friday and on Sunday during the following times:
      8:00 – 11:00 a.m.
      1:00 - 4:00 p.m.
      8:00 - 10:00 p.m.

700 E. 4th Street, Charlotte, NC 28202
Information Line: 704-336-8100

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MEDICAL HOTLINE: (980) 314-5222


Please call the number above if you have questions or concerns about the medical or mental health of a resident located at one of the MCSO’s Detention Centers.

You will be prompted to leave a message with your call-back number. Your message will be received by medical personnel, and you will receive a return call within 48 hours.

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