**These instructions must be followed exactly**

TO SEND MONEY TO A RESIDENT**

Money orders or cashier checks are accepted by mail and must be made payable to the name given to the resident when the resident was placed in the Detention Center.

• • • The resident’s date of birth and Positive Identification Number (PID number) must be written on the face of the money order/cashier’s check. This information can be obtained from the resident. If the resident expects to receive money, it is their responsibility to give this information to his/her family and friends.

• • • The sender’s name and address must be written on the face of the money order/cashier’s check. Be sure to write the sender’s return address on the envelope. Address the envelope to the resident’s name, spelled as he/she is incarcerated to:

      Post Office Box 31427
      Charlotte, NC 28231-1427

**DO NOT SEND MAIL TO A RESIDENT AT THIS ADDRESS

• • • Funds can also be deposited to a resident’s account through TouchPay. A TouchPay kiosk machine is located in the lobby of Detention Center Central and Detention Center North. Money deposited in this machine will go to the resident’s Trust Account.

• • • There is also a toll free number to fund resident accounts through TouchPay – 1-866-232-1899. When using the toll free number you will be asked for the Facility Locator Number – that number is 228201.

• • • TouchPay is also available online at https://www.gtlfsonlinepay.com.

TO INQUIRE ABOUT A SUSPECTED LOST MONEY ORDER/CASHIER’S CHECK**

If you suspect a money order/cashier’s check has not been received or credited to a resident’s account, you must submit, in writing, your inquiry to:

You must include the resident’s name, as given when incarcerated, PID number and date of birth. The resident’s PID and DOB information is available under the “Resident Lookup” section of this web site, if the resident has not contacted you with the proper information. You should also include the sender’s name, address and phone number (if you wish to be contacted). The money order receipt number or cashier’s check number must be included for verification. No phone inquiries will be accepted.

• • • Residents incarcerated in the Mecklenburg County Detention Center are assigned an account number that will always remain the same.

• • • A maximum amount of $300 is allowed in a resident’s account.

• • • No information concerning a resident’s account is given to anyone except the resident.

• • • All personal and commissary items are purchased by residents through an automated system.

• • • Medical services are available and provided. These services are chargeable fees and should be paid for by all residents. However, no medical service is denied due to inability to pay.

• • • Money orders received after a resident’s release will be returned to sender.

• • • Commissary orders not received for those residents being transferred to another facility should receive a check for the amount of the order. Transferred residents are encouraged to leave a forwarding address or mail their forwarding address after they have been transferred.

• • • Those residents released and not transferred to another facility, have seven (7) days to pick up any undelivered commissary order due them. Otherwise, the order is donated to a non-profit organization.

• • • A money release is allowed seven days a week, 8 am – 5 pm only excluding holidays. The minimum amount allowed to release is $25.00. There is a $2.00 fee for a money release. The money release form must be picked up at the facility in which the resident is being housed. The money release form must be completed and brought to the Central Detention Center facility by the person requested to receive the money. A valid ID is required of the person assigned to receive the money release. Only checks are issued for a money release.

If you need information not listed above please call 980-314-5165 between the hours of 8am – 5pm seven days a week or download the resident handbook.

RESIDENT TRUST ACCOUNT – PROCEDURES

1) When a resident is incarcerated and dressed out, all money, checks, money orders, etc. are to be turned in to the resident finance personnel. Any check or money taken from the resident that does not meet the proper criteria for deposit will be held and given to the resident at his release. A receipt of all transactions will be given to the resident at the time finance takes possession for safe keeping and control. Any money withheld by a resident at dress-out or money/checks, etc. found in the possession of a resident from this point on is considered contraband. This money or check is turned over to resident finance with an incident report describing the episode. This money will be entered in the resident’s account, but will not be eligible for release to any outside friends or family. If money is found by a resident on county property, it should be forwarded to resident finance with an incident report and will be forwarded to business management for proper distribution.

2) Payroll checks on his/her person at incarceration will be held in safe and returned upon your release.

3) ONLY money orders or cashiers’ checks are accepted by mail for deposit to any resident’s account with the exception of checks received from another prison or Detention Center when a resident is transferred. All money orders or cashiers’ checks must be mailed to the following address. NO CASH IS ACCEPTED. IT WILL BE RETURNED.

RESIDENT’S NAME
P O BOX 31427
CHARLOTTE, NC 28231-1427

1. 1. • A $300.00 total maximum balance is allowed in a resident’s account, but all money received at incarceration is deposited regardless of the amount.

1. 1. • The money order/cashiers’ check must be made payable to the resident’s name as incarcerated.

1. 1. • His/her date of birth and Positive Identification Number (PID) must be written on the money order or cashiers’ check. THIS INFORMATION MUST BE THE SAME AS IT APPEARS ON THE RESIDENT’S BRACELET.

1. 1. • The purchaser’s name and address in full must be written on the money order or cashier’s check and written as a return address on the envelope. The envelope must be addressed to the resident’s name as incarcerated to be accepted and processed.

1. 1. • All money orders and cashiers’ checks are deposited without endorsement of the resident.

1. 1. • It is the responsibility of the resident to give proper procedure information to family and friends they so desire.

1. 1. • If these procedures are not followed, money orders and cashiers’ checks are returned at the resident’s expense.

1. 1. • No personal mail is accepted at the above address. It will be returned to sender at the resident’s expense.

4) All money orders or cashier’s checks received are posted and deposited with receipts forwarded to the residents displaying the sender’s name, Monday through Friday.

5) No information concerning a resident’s account is given to anyone on the telephone or in person at the Detention Center facility except verification with bondsmen. Amounts are not given to bondsmen, only verification to guarantee the bond amount.

6) Sheriff’s personnel are NOT allowed to call the resident trust department (resident finance) for any resident inquiring on his/her account.

7) No resident will be refused medical services if he/she is indigent. However, medical charges received for all residents from the medical department will be deducted from their accounts. residents can have an owed balance when released which is collectible upon any future incarcerations in the Mecklenburg County Detention Center. Outstanding balances can be paid (total or installments) at any time to the resident trust account department (resident finance). Federal and Immigration residents have a 30 day notice given to them when incarcerated that eliminates medical charges for the first 30 days of incarceration. However, over-the-counter medications are billable with no waiting period.

8) Notary services needed by a resident should be requested through Resident Programs. There is a $5.00 charge for those residents with money in their account for each paper notarized.

9) Personal and /or commissary items are purchased by the resident via the Kiosk provided in all PODS. Resident’s must know their PID number and PIN number to place an order. These numbers are given to all residents at dress-in. All other information about trust account procedures, ordering instructions, schedule and items sold are available via the Kiosk in all PODS. This information should be kept in confidence by each resident and not shared or given to anyone. Residents may not share accounts. All residents are required to wear an armband at all times with his/her picture and PID number on it. No commissary will be delivered to a resident not wearing his/her armband. A replacement fee of $5.00 will be charged to the resident’s account when it is determined to be vandalized by the resident.

10) All under clothing must be purchased by the resident through the commissary vendor. No sock, shoes, t-shirts or under garments will be accepted from any outside source.

11)A resident is allowed to spend a maximum amount of $100.00 a week through the commissary vendor. A resident is allowed to place two orders a week with a maximum of $50.00 per order.

12) Indigent items may be purchased by any resident that meets the qualifications and definition as being indigent. That definition is “ANY RESIDENT WHO DOES NOT HAVE A BALANCE OF $3.01 IN HIS/HER ACCOUNT IN A TEN DAY PERIOD.” A hygiene kit (indigent kit) containing a comb, soap, toothbrush, toothpaste and deodorant) and/or a stationary kit containing two stamped envelopes, 2 sheets of paper and a pencil may be purchased weekly. The resident’s account is charged and he/she will carry an outstanding balance. This outstanding balance can be paid after the resident’s release in full or in several payments for their convenience. Any owed balance will be collected with each incarceration when a resident returns with money.

13) All residents will be escorted to the resident release area at the Central Detention Center to receive any balance, and close his/her account. The resident may receive cash, check or both. This factor is determined solely by finance personnel at the time of release.

14) The main office for the Finance –Resident Trust Account Department is located at 801 E 4th Street, Charlotte, NC 28202. Money releases for residents will be handled at the main office only, 7 days a week, 8:00 AM – 5 PM excluding holidays. Only one (1) money release is allowed by a resident during his/her entire incarceration. Only money and/or checks a resident has properly relinquished at booking are permitted for release. No money received from a shakedown (contraband) will be allowed for release. The money release form must be submitted by the resident and brought to the finance office at the Central Detention Center by the person the money release is payable to. It must be received in resident finance on the actual date written on the form. It must, also, be picked up at the facility in which the resident is housed. All money releases are verified by finance. Resident’s that qualify for cash bond release can sign a money release payable to “The Clerk of Superior Court” and a check will be forwarded accordingly. The money must have been deposited from an intake credit at dress-out. A $2.00 charge will be applied to the resident’s account on a money release. Money releases for cash bond can be processed twenty-four hours a day, seven days a week.

15) A resident moved to an Administrative Detention Unit that has purchased a commissary order prior to his/her restriction, will receive that order, to include all food items. However, any resident placed on Disciplinary Detention to serve time in that unit, will only be allowed to order hygiene and stationary items until his/her sentence is complete.

16) Released residents, with exception to those transferred to another facility, who have placed a commissary order, but not received it prior to his/her release will have seven (7) days to pick up their order from the finance department at the Central Detention Center, 801 East Fourth Street. If the order is not picked up within the seven (7) of normal delivery, the order will be donated to a non-profit organization chosen by The Mecklenburg County Sheriff’s Office. No credit will be given to residents released except those being transferred to another facility. A credit form should be given to Federal and Immigration residents being transferred. This completed form should be given back to resident finance personnel at the time of his/her release or can be taken by the resident and returned to the address on the form, if he/she does not know their forwarding address at that time. Department of Corrections’ residents will not have to complete this form.

17) Indigent residents in need of shower shoes are allowed one (1) pair every 60 days by writing the resident finance department. Shower shoes for indigent residents are not ordered through commissary. If approved, the resident’s account will be charged and the shoes will be delivered to the resident.

18) Copies needed by residents should be requested through the Librarian. Charges are posted in the Library and if the resident has money in his account, will be submitted by the Librarian to resident finance. A receipt will be forwarded for these charges. Indigent residents cannot receive copies.